Your privacy is important to us
Real Health Diagnostics inc. is the organisation responsible for the personal information collected through all of our websites and services, operating as HTMA Test, DUTCH Test and GI-MAP Test.
We want to be plain about something: although we trade under several brand names and separate websites, we are one company and your information is held in one system. If you order more than one kind of test from us, those results sit together in the same record, accessible to the same small team.
Privacy Officer: Kaden Ewald — privacy@realhealthdiagnostics.com
You give us: name, email address, postal address, phone number, date of birth, biological sex, and any health context you choose to share when asking about your results.
The testing produces: your biological sample and the laboratory results derived from it — mineral, hormone or microbiome panels depending on the test — together with any written interpretation we prepare.
Automatically: order and payment records (we do not receive or store your card number), email correspondence with us, and basic website analytics.
We do not sell your personal information. We do not use your health results for advertising.
Laboratories. Your sample and the identifying information on the submission form go to the laboratory performing the analysis. For hair testing this is Trace Elements, Inc. in Addison, Texas, USA; for hormone testing, Precision Analytical, Inc.; for stool testing, Diagnostic Solutions Laboratory. All are in the United States.
Service providers who help us operate: payment processing (Stripe), email delivery (Google Workspace), and our order and results platform. Each is bound to use your information only to provide that service.
Practitioners, only where you have asked us to share your results with one.
Where the law requires it.
We are based in Canada. Our laboratories and some service providers are in the United States. Your personal information, including your health results, is transferred to and processed in the United States, where it may be accessible to US courts and authorities under US law.
We remain accountable for your information when it is handled by a laboratory or service provider on our behalf. If you are in the United States, your information is processed in your own country.
Your sample. The laboratory analyses your sample and then destroys it. We never hold the physical sample ourselves.
Your results and order records. We keep these for seven years from the date of your order, then delete them. Seven years lets us compare a retest against your earlier baseline, which is a large part of the value of testing again, and it matches the period we are required to keep business and tax records.
Your contact details for marketing. Kept until you unsubscribe, after which we retain only the minimum needed to make sure we do not contact you again.
You can ask us to delete your information sooner — see Your rights below. Where we are legally required to keep a record of a transaction, we will delete everything except that record.
Under PIPEDA you may ask for access to the personal information we hold about you, ask us to correct it if it is wrong, withdraw consent to uses that are not required to deliver a service you have bought, and complain to the Office of the Privacy Commissioner of Canada.
Your rights depend on your state, and they apply to you because of where you live — not because of where we are or which law governs our Terms. Depending on your state you may have the right to know what we collect and why, to obtain a copy, to correct it, to ask us to delete it, and not to be discriminated against for exercising those rights. Several states treat health information as sensitive and give it additional protection.
Whatever state you are in, you may make any of these requests and we will honour them to the extent the law provides.
Email privacy@realhealthdiagnostics.com. We will verify your identity before releasing health information and respond within the timeframe your law requires.
Access to results is limited to staff who need it. Data is held in access-controlled systems and transmitted over encrypted connections.
We should be straightforward with you about one limitation: results are currently delivered by email. Email is convenient but it is not a secure channel — once a message leaves us we cannot control or withdraw it. We are building a client portal so that results can be collected from a login instead, and we will move to it as the default when it is ready. If you would prefer not to receive results by email in the meantime, tell us and we will arrange another method.
Our services are sold to adults. A parent or legal guardian may order a test for their child, and in that case the parent or guardian is responsible for the information provided and receives the results.
We will post any changes here with a revised date. Material changes affecting how we use health information will be notified to you directly.
Real Health Diagnostics inc. 5307 Victoria Drive #1343 Vancouver, British Columbia V5P 3V6 Canada Privacy Officer: Kaden Ewald — privacy@realhealthdiagnostics.com