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No physical kit is mailed. After you order, your collection instructions and laboratory submission form arrive by email. You cut the hair sample yourself using ordinary scissors and post it to the laboratory.
Sending your sample to the laboratory is your responsibility and at your cost — typically a few dollars.
Send to:
Trace Elements, Inc. 4501 Sunbelt Drive Addison, TX 75001 USA
If you are in the United States, this is a domestic shipment. USPS Ground Advantage or First-Class Package with tracking is usually the most affordable option; UPS and FedEx also work. No customs form is required.
If you are in Canada, this is an international shipment. A Canada Post tracked packet is usually the most affordable option. On the customs declaration write "Human hair sample for laboratory analysis – no commercial value", value $0–5. Let the postal clerk know the envelope contains a non-infectious human hair sample being sent for laboratory analysis with no commercial value, and they will attach any customs documentation required. Occasionally a package is delayed at the border; if you see unusual tracking messages, tell us so we can help keep it moving.
Tracking is optional but strongly recommended. It is your responsibility to ensure the sample reaches the laboratory.
A physical kit is mailed to you, and shipping is included both ways. There is no separate shipping charge: the price you pay covers sending the kit to you and returning your sample to the laboratory.
Your kit includes collection materials, instructions and a prepaid return waybill. Use the waybill provided rather than arranging your own postage, and keep the sender's copy so you have the tracking number.
Your kit is dispatched once your order is confirmed. Delivery times vary by destination; if your kit has not arrived within two weeks, contact us and we will trace it or send a replacement at no cost to you.
A physical kit is mailed to you, with collection materials, instructions and a return waybill included. As with DUTCH, shipping is included both ways — use the waybill supplied rather than arranging your own postage, and keep the sender's copy for the tracking number.
Analysis typically takes 10–14 days from the laboratory receiving your sample. Postal delays, customs processing and laboratory volumes can extend this.
Contact us and we will trace it or send a replacement at no cost to you.
We cannot ship kits to, or accept samples from, New York, New Jersey or Rhode Island, because of state laws governing direct-to-consumer laboratory testing. Orders from these states will be refunded in full. See our Terms of Service, clause 4.3.
Customer support — support@realhealthdiagnostics.com
Complete our medical intake form and we'll get you set up with the right test.
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