Help with an order you have already placed. Tracking, collection, results, refunds, shipping and your data — and a real person at the other end.
DUTCH Test Canada is operated by Real Health Diagnostics Inc.
Real Health Diagnostics Inc.5307 Victoria Drive #1343Vancouver, BC V5P 3V6Canadasupport@realhealthdiagnostics.com+1 672 969 1200We reply within 2 business days.
Your kit is dispatched once your order is confirmed, and the tracking number is emailed to you as soon as the carrier creates the label. Delivery is normally 5–7 business days with free standard shipping, or 2–3 with expedited.
If your tracking has not moved in 5 business days, do not wait it out. Send us your order number using the form below and we will chase the carrier; if the kit is lost in transit we send a replacement at no cost to you.
Collection instructions are included in the kit and emailed to you as a printable form. If the form did not arrive, or you need another copy, ask us and we will resend it — please do not guess at the method, because an incorrectly collected sample is the most common reason a laboratory rejects one.
How it works walks through the process end to end.
Turnaround is counted from the day the laboratory receives your sample, not the day you post it. Typical laboratory turnaround is 2–3 weeks, and your report is emailed to you when it is released. The sample report shows what the report looks like.
Support here is administrative. We can tell you where your sample is, when your results are due, and resend a report you have lost. We do not diagnose or interpret results — that conversation belongs with your own qualified healthcare provider.
Refund terms, including what happens if the laboratory rejects your sample, are set out in full in the refund policy. If your sample was rejected, contact us with your order number before you reorder — in most cases we can arrange a replacement kit rather than a new purchase.
Delivery estimates, return shipping and the current restrictions are on the shipping page. We ship to every Canadian province and territory, including remote areas, and returns go in any Canada Post mailbox — no courier office visit needed.
Test results are health data and are handled as such. The privacy policy sets out what is collected, who processes it and how long it is kept.
To request access to your data, a correction, or deletion, email privacy@realhealthdiagnostics.com. A privacy request sent to support will be passed on, but writing to it directly is faster.
Include your order number if you have it. It is optional — if your kit never arrived you may not have one, and we can still find you without it.
For anything covering more than this test — the company, the other tests in the range, media or partnership enquiries — the portfolio hub is realhealthdiagnostics.com/support.